Toyota Quality

Toyota's commitment to a world class, quality automobile is entrenched in the entire manufacturing philosophy. From the development stages to manufacturing a product, the quest for superior quality is evident.

PHILOSOPHY

The cornerstone of Toyota's quality control system is the role of the team members in the production process. The principles on which Toyota was founded are employed at the Georgetown plant.

Toyota involves its team members by:

encouraging an active role in quality control,
utilizing employee ideas and opinions in production processes,
and practicing "kaizen" — striving for constant improvement.

Toyota team members treat the next person on the production line as their customer and will not pass a defective part on to that customer. If a team member finds a problem with a part or the automobile, the team member stops the line and corrects the problem before the vehicle goes any farther down the line.

Among the many awards earned by Toyota Motor Manufacturing, Kentucky, Inc., are four J.D. Power Gold Plant Quality Awards, annual industry awards recognizing the finest vehicle manufacturing plants in North America. Since the awards began in 1990, Georgetown has placed in the top three six times for vehicle quality. In 1996, the Georgetown Powertrain Plant received the J.D. Power Gold Plant Award for Engine Quality. In 2006, TMMK received a J.D. Power and Associates Silver Plant Quality Award.

PLANNING

In the planning stages, it is important to note that new-product planning emphasizes a product that is as defect-free as possible. In other words, Toyota designs quality into the automobile.

Technical advances, such as Computer-Aided Design (CAD), have helped designers create and modify their specifications much faster than before, while improving design quality. CAD allows designers to see their ideas as they take shape on a monitor display, in addition to clay models.

Quality is an essential part of the pre-production process. Quality is the driving force in establishing a system that meets the goals of design, cost and production volume. The planning phase also establishes a plan that outlines all details of the inspection process. Quality control involves close cooperation of many production departments.

PRODUCTION

Toyota's quality control during production ensures that the correct materials and parts are used and fitted with precision and accuracy. This effort is combined with thousands of rigorous inspections performed by team members during the production process.

Team members on the line are responsible for the parts they use. They are inspectors for their own work and that of co-workers. When a problem on any vehicle is spotted, any team member can pull a rope — called an andon cord — strung along the assembly line to halt production. Only when the problem is resolved is the line restarted. This process involves every team member in monitoring and checking the quality of every car produced

Quality Audits

test exhaust system
maintain mass production quality control levels
identify improvements for quality assurance methods
provide detailed vehicle evaluations

Once the vehicles are completed, the tests really get tough. At the end of Final Assembly, the vehicles are first started and then driven to functional inspection. Here, every aspect of the vehicle is put through a demanding set of tests and inspections.

Vehicle Performance	Roll and Brake Test Area
tires lights horns wheel alignment steering headlamp adjustment	simulated drive gear shifting smoothness of ride braking power parking brake instrument panel emissions engine and chassis fluids

Water Test Booth
Every car is sprayed with high-pressure water from all angles and every compartment is checked for water leaks.

Final Inspection
Team members probe every inch of the vehicle. Both function and appearance are scrutinized. About 150 — 175 cars are chosen randomly each day and sent to the test track for a check of road performance and customer satisfaction drive tests.

PEOPLE

Through Quality Circles and a suggestion system that rewards employees for ideas, team members strive to achieve the Toyota principle of kaizen, or continuous improvement. More than 90,000 employee suggestions are adopted each year. Some individual team members have contributed more than 1,000 suggestions.

Each team member is a quality inspector. At any time during the production process, any team member who spots a problem can stop production by pulling the "andon cord" located next to the assembly line. An andon board (left) lets supervisors know the location of the problem with a blinking light and a distinct musical tone.

Each year about 60 percent of our team members achieve perfect attendance — being present and on time every day. They are rewarded with a gift, a special evening of entertainment and chances to win a new automobile. Every year, in a random drawing 15 Kentucky-built Toyotas are given to team members with perfect attendance.

AWARDS & RECOGNITION

TMMK has won 10 Initial Quality Plant Awards from J.D. Power and Associates, including four gold. J.D. Power Awards

1990 - Gold
1991 - Silver
1992 - Bronze
1993 - Gold
1994 - Gold
1997 - Bronze and “Best in Price Class”
2000 - Gold
2001 – Silver
2006 - Silver
2009 - Bronze
TMMK’s Power Train Plant won the 1995 Engine Plant Quality Award from J.D. Power and Associates for North American engine plants.
TMMK’s Assembly, Stamping, and Powertrain sections have each been recognized for efficiency in productivity by the Harbour Report.
TMMK has received numerous local and state awards, such as the Governor’s Company of the Year Award, Kentucky’s Leading Exporter Award from the Kentucky World Trade Center, the Corporate Leadership Award from the Kentuckiana Minority Supplier Development Council, the 1998 Platinum Award for Corporate Blood Drives, the Outstanding Corporate Philanthropy Award from the Lexington Fund Raising Executives, Top Corporate Contributor Award from the United Way of Central Kentucky.